Instalment Recoveries

We have developed our own Client Accounting System to track information regarding debtors who are “Time Payers.” The system allows us to record their payments, arrears, defaults and status, as well as providing various reports and feedback to our clients.

Briefly, on receipt of instructions from our client the following steps are undertaken:

• Forward a letter to the debtor, advising that we are now managing the account, and giving details of payment options.
• Record payments as they are received, and bank monies into a trust account.
• Provide the client with a monthly listing of amounts received, together with a cheque for the total collected less commission.
• Follow up overdue instalments with collection letters and phone calls.
• Conduct “Skip Trace” action where necessary.
• Provide status reports or secure web access for clients to view the current status.
• Report back to the client on finalisation of the account or where the debt is irrecoverable.

Field Calls

This service is available nationally to determine if a third party is willing to voluntarily settle any claim a client may have against the third party as a result of a motor vehicle collision or other matter giving rise to a liability on the part of that person to an insured or other party.

Personal contact facilitates the opportunity to collect the claim/debt amount; negotiate an instalment arrangement; assess the third party's ability to pay; assess the third party's attitude towards the debt and in many cases re-opens dialogue with the third party. 

A comprehensive questionnaire has been developed to ensure all relevant matters are discussed, and that the conversation with the third party is accurately recorded.

Debt Recovery Services 

Letter of Demand - The initial letter of demand calls for payment within seven (7) days.

Email Follow-up - A copy of the letter of demand is emailed to the third party/debtor.

Telephone Demand - Contact will be made with the third party/debtor in an attempt to resolve the issues and collect the debt.

Issue of Process - Application will be made to the appropriate court to:

1. Issue a Statement of Claim;
2. Serve the defendant/third party; and
3. In the absence of a Defence or Acknowledgement of Liquidated Claim apply for an Order for Judgment.

On Judgment being entered (dependent upon the information in our possession as to the financial standing of the judgment debtor) issue appropriate Enforcement Proceedings, i.e.:

1. Garnishee Order;
2. Examination Notice/Examination Order; and/or
3. The appropriate Writ to enforce the Judgment.

We report to the client on receipt of instructions and on completion of each stage of the process.

Process Serving

The service of court documents is an essential part of our operation in which we only use Licensed Commercial Agents. This service covers:

• Statements of Claim
• Subpoenas
• Family Law Documents
• Examination Summons including Oral Examinations
• Notices of Demand and other Court Process